Shipping policy

SHIPPING POLICY

We offer FREE standard shipping on all Online Orders over $150. Once your order has been place, we aim to have all orders packed and dispatched usually within 48-72 hours. We do not process or post orders on weekends or public holidays.

Please have your orders shipped to a safe & secure address, we are not responsible for any missing/stolen packages that have been tracked as ‘delivered’.  Unfortunately, delivery timeframes are out of our control, and we can not guarantee that your item will arrive within the specified shipping time frame.

Shipping costs

All orders not qualifying for free shipping will incur a $17.50 flat rate.

Shipping Provider

Marty’s Moto uses Australia Post, TNT & Fedex to ship all online orders.

In-store Pick Up

You can collect your order in-store at 61 Lobb St, QLD 4305. To do so, please select this option as your postage method at checkout, and we will be in touch to notify you of your pending pickup once ready. If you have selected this option but determine that you cannot collect your order during our opening hours, we are more than happy to dispatch your order to you at your request.

Dispatch Time

We aim to have all orders dispatched within two - four business days of being ordered. Occasionally, dispatch delays may occur due to supply shortages, freak weather events, technology failure, etc. If your order is affected by any delay, we will advise you as soon as possible with an update and estimated dispatch time via email. 

DANGEROUS GOODS DECLARATION

Items considered as 'Dangerous Goods' will consist of lubricants, oils, some cleaning agents and aerosols.

Depending on the size of the order, we may split the 'Dangerous Goods' items of the original and send them separately. This process does not slow the order handling time frame, however in some cases, the shipping carrier may take a little longer to deliver your order to you.

All orders can still be tracked using the shipping information which is emailed to you when your order is dispatched. Unfortunately, we cannot accept returns or exchanges of Dangerous Goods items as all necessary paperwork does not cover return freight unless the delivery is subject to Australian consumer laws. If you would like any further information, please do not hesitate to contact our friendly team.