RETURNS

If you receive an item from Marty’s Moto that you are unhappy with for any reason, you can return to us within 14 days, in the condition that you received it, and we will happily refund or credit you. 

Unfortunately, we cannot allow returns on electrical items.

If you have purchased an item and it has a fault, you have the right to ask for your choice of replacement or refund.

Conditions for returning item

• Return within 14 days of purchase.
• All items are in brand-new condition (unworn, un-used, unwashed) with packaging & tags.
• Any hard parts have not been fitted and are not scratched, marked or dirty.
• All goods are re-packaged as you received them (e.g. helmets inside helmet bag).
• No tape applied or damage to retail packages & boxes.

If your return does not meet these requirements, we may have to refuse the return, if this is the case, we will be in contact with you. You will have the option of collecting the item from our store or have the item shipped back to you at your own cost.

You can read our full returns terms & conditions below.

Complete a product return form

Please complete this form before you send the item back.

Click here

Packaging your return

• Package the item carefully so that no damage happens during return shipping.
• If you are returning boots, helmets and any item which is in a box, please wrap the box up in a garbage bag so that the box is not damaged in transit and no tape or label is applied directly to the box.

Return to Sender

• Once you have completed the Product Returns Form, please return the items to us either in person or registered mail to Marty’s Moto, 61 Lobb St, Churchill QLD 4305. If your order is returned, and is in the brand-new original condition, the item amount will be refunded to your account or a credit provided.

What to avoid ensuring your return is accepted

• When trying on boots please do not stand on your foot pegs as some sharp pegs can mark/damage boot soles and your return might not be accepted. If the boots do not fit or feel comfortable on the ground, they will feel no different on the bike.
• If you are trying helmets on, please remove your makeup first. Your make up will stain the cheek-pads and your return may not be accepted.
• Returns affected by makeup, perfume, deodorants, or body odour will not be accepted.
• Please use due diligence in checking hard parts for correct fitment before removing from the packaging. Items, like chains will not be accepted once they have been removed from their clear plastic packages. You should usually be able to compare the new item with old/broken item while it is still in the manufacturers packaging, we do understand that this is unavoidable in some circumstances.
• If you damage the retail package of an item your return may not be accepted. Please do not apply tape or labels to any packaging.
• Please ensure all returned clothing items are free from marks, stains, dog or cat hair and rips as they may not be accepted for return if received damaged (unless faulty). All tags must still be attached.
• Any return which is not in acceptable condition will be sent back at the expense of the customer, please ensure all items are in new & resaleable condition to avoid your return being rejected.

Return Terms & Conditions

• All items returned for refund must be returned in the original condition with tags attached.
• Any packaged goods must be returned with the packaging in its original condition, or your return may not be accepted (unless faulty).
• We do not offer an exchange as an option (unless faulty).
• Any expenses relating to the return of your product to store will be paid by the customer (unless Marty’s Moto have incorrectly sent your item, or the item is faulty).
• Once Marty’s Moto have received your returned item, and after the product has been inspection to be in original condition, the value of the item will be refunded, not postage charges.